Customer Service Representative
Seacole-CRC, LLC of Plymouth, MN is a diversified chemical manufacturing and distribution company offering essential products and services to a wide variety of markets worldwide. We deliver exceptional value to our customers by offering a unique mix of technical expertise, attentive customer service and trouble-free logistics.
We are currently looking for a Customer Service Representative to join our team. If you are a proactive problem-solver with a passion for delivering exceptional customer service, then this could be the job for you. The ideal candidate should enjoy working in a collaborative environment and working as a team, providing excellent customer service. We take pride in our work, our employees, and our customers, and we are looking for someone who is excited to join our team!
Job Requirements & Responsibilities
- Handle incoming calls and emails from customers promptly and professionally.
- Engage with customers to understand their needs and provide accurate information.
- Send order confirmations: Confirm details of customer orders.
- Order Status: Keep customers informed about their order progress.
- Shipment Tracking: Assist with tracking shipments.
- Backorders: Communicate anticipated availability.
- Order Changes: Process modifications efficiently.
ORDER MANAGEMENT
- Handle incoming calls and emails from customers promptly and professionally.
- Engage with customers to understand their needs and provide accurate information.
- Send order confirmations: Confirm details of customer orders.
- Order Status: Keep customers informed about their order progress.
- Shipment Tracking: Assist with tracking shipments.
- Backorders: Communicate anticipated availability.
- Order Changes: Process modifications efficiently.
Collaboration and Relationship Building
- Work closely with other departments (such as logistics, sales, and purchasing) to resolve customer issues.
- Foster strong relationships across teams to enhance overall customer service.
- Issue Escalation:
- Identify and escalate complex issues to the appropriate department or management.
- Follow established procedures to address customer concerns effectively.
QUALIFICATIONS
- Education: High school diploma or equivalent; college degree preferred
- Experience: 2+ years’ experience in Customer Service and Order Entry, manufacturing industry experience a plus
- Communication Skills: Excellent verbal and written communication skills
- Attention to Detail: Accuracy is essential in order processing and customer interactions.
- Collaborative Approach: Ability to work collaboratively with colleagues across departments.
- Problem-Solving: Proactive problem-solving skills to address customer inquiries effectively.
- Adaptability: Comfortable working in a fast-paced environment.
- Technical Skills: Microsoft Office skills; experience with ERP systems a plus
Seacole is an EOE offering a competitive compensation program and an excellent benefit package.
JOB TYPE: Full-Time
PAY: $25.00 to $26.00 per hour
LANGUAGE: English Required
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience
- Customer Service: 2 years (Preferred)
- Order Entry: 2 years (Preferred)
SCHEDULE: 8 hour day shift: Monday-Friday
WORK LOCATION: In person
Interested applicants may apply through our website, or through our ad on Indeed. Resumes may also be submitted to:
