Seacole-CRC, LLC of Plymouth, MN is a diversified chemical manufacturing and distribution company offering essential products and services to a wide variety of markets worldwide. We deliver exceptional value to our customers by offering a unique mix of technical expertise, attentive customer service and trouble-free logistics.
We are currently seeking an experienced, detail-oriented, and results-driven Customer Service Supervisor. If you enjoy working in a collaborative environment, while providing excellent customer service, we would love to speak with you about joining our team!
Job Responsibilities:
- Performs the daily duties of a Customer Service Representative (order entry).
- Supervises the daily performance of the Customer Service Department.
- Ensures the effective performance of Customer Service department functions.
- Implements customer service policies and procedures that support company-wide strategic goals.
- Ensures effective technical service is provided to customers.
- Supervises Customer Service Personnel to ensure optimal performance.
- Trains and directs Customer Service personnel, providing assistance and support as needed.
- Alongside the Director of Office Operations, performs employee appraisals.
- Assists the Director of Office Operations in recruiting and hiring new Customer Service Employees.
- Establishes and maintains effective communication and coordination with Company personnel and management.
- Completes miscellaneous customer service functions and special projects as assigned.
- Together with the Director of Office Operations, is responsible for improving overall performance of the department, including efficiencies in processes.
Job Requirementsnt:
- Must be able to work independently, and with the Customer Service team, as well as with multiple departments.
- Minimum of 3 years of supervisory experience in a Customer Service Department preferred.
Seacole is an EOE offering a competitive compensation program and an excellent benefit package.
Job Type: Full-Time
Salary: from $60,000.00 per year, depending on experience
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day Shift
- Monday to Friday
Supplemental pay types: Bonus pay
Experience: Customer Service Department Supervision: 5 years (Preferred)
Work Location: In person
Please include a resume with your application. Resumes may also be emailed to humanresources@seacole.com.
